Customers Support - Spare Parts Specialist (all genders)

• Responsibility for spare parts supply for the Dornier 328 customers worldwide;
• End-to-end management in coordination with the logistics support team regarding spare parts and services;
• Order monitoring from goods issue to goods receipt (delivery time monitoring etc.);
• Regular contact with customers through conference calls;
• Handling of order changes and customer complaints;
• Monitoring of invoicing and contract fulfillment for customer orders;
• Responsible for the sale of new products and aircraft upgrades.

• Completed training as a graduated engineer or as a technician (aviation) or comparable training;
• Good commercial knowledge;
• At least 5 years of professional experience in aviation;
• Detailed knowledge of aircraft-specific equipment and systems;
• Knowledge of processes and requirements in an aviation maintenance organization and related rules and regulations;
• Very good knowledge of SAP S4/HANA and MS Office;
• Willingness to travel and work on-call/shift work;
• A valid reliability check in accordance with LuftSiG §7 (ZÜP) is required for this position;
• Enjoy working in an international, fast-growing environment with short decision-making processes;
• Team-oriented mindset and a positive, hands-on attitude;
• Independent working style and willingness to take on responsibility;
• Fluency in written and spoken English.

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