Head of Material Support (all genders)

• Lead, develop, and inspire the Material Sales, Order Administration, and Material Planning & Inventory Management teams.
• Define and execute the Material Support strategy in alignment with the Customer Support & Services objectives.
• Drive workforce planning, capability development, succession planning, and organizational effectiveness.
• Foster a culture of accountability, customer focus, continuous improvement, and operational excellence.
• Promote employee engagement, performance management, coaching, and professional development.

Material Sales & Customer Support Management

• Lead and further develop all Material Sales and Order Administration activities to support business growth and customer satisfaction.
• Act as the primary commercial interface for customers regarding spare parts sales, pricing, order status, and contractual matters.
• Establish and maintain strong relationships with operators, customers, suppliers, and internal stakeholders.
• Ensure efficient and timely execution of spare parts sales activities, from quotation and order processing through fulfillment and invoicing.
• Support customer retention and revenue growth through responsive and reliable material support services.

Operational Excellence & Inventory Management

• Ensure effective material planning, stock provisioning, forecasting, reliability, and inventory optimization.
• Own and continuously improve end-to-end order administration processes for spare parts, repairs, exchanges, and customer support programs.
• Monitor and drive performance through relevant KPIs, including quotation turnaround times, order processing efficiency, revenue realization, and customer satisfaction.
• Drive process standardization, automation, and continuous improvement initiatives across Material Support operations.
• Ensure compliance with commercial policies, contractual obligations, export control requirements, and company procedures.