Deputy-Head of Technical Support (f/m/d)

• Successfull management and further development of our Technical Support team & business, in alignment with the overall company strategy and the Head of Technical Support
• Support efficient Technical Support supervision, considering all key metrics for the critical success factors.
• Support continuous management of risks and opportunities, as well as continuous assessment of the Technical Support environment factors (e.g., customers, market, suppliers) potentially impacting the business case.
• Lead the Technical Support as Deputy, and support the establishment and execution of a skill & competence strategy, essential to allow the Technical Support team executing its responsibilities.
• Support establishment and fosterage of effective working relationships with all customers, partners, authorized service centers, as well as our internal teams.
• Support  continuous collection, control and analysis of Technical Support relevant fleet and reliability data, in cooperation with our Design Organisation
• Support development of technical solutions and modifications (e.g. SPR/RAS, Upgrades, GSE, Obsolescence Management, etc.)
• Support the management of the quotation process in Technical Support
• Cross-departmental Technical Support related consulting and coordination
• Support organisation of customer conferences

• Academical degree in Engineering, experienced Aircraft Engineer, or equivalent 
• Minimum of 10+ years of relevant aerospace experience with demonstrated track record of leadership experience
• Demonstrated technical and management experience for Technical Support of D328 aircraft series required
• Demonstarted knowledge and experience in Part 147 training for the D328 aircraft series, as well as related regulations and management required - ideallly Part 147 Form 4 holder
• Strong written and oral communication skills
• Professional proficiency in English and German required, both written and spoken
• Strong entrepreneurial, as well as analytical and problem-solving skills
• Demonstrated experience in Technical Support management/handling required
• Experience in developing and managing web-based services desired
• Good IT skills and experience with SAP (ideally S4HANA) & Windows applications required
• Willingness to be on call/24/7-shift work, if required
• Worldwide travel, if required

We are looking forward to your application!